APPLY TO GET STARTED
Online Business Management services that’ll see you through every aspect from management and implementation to strategy and optimization.
MONTHLY RETAINER SERVICES
There is strength in outsourcing, and even more so when it's for task that truly move the needle in your business when executed to perfection.
No, you shouldn't have to:
Be the only one thinking of revenue-generating activities within your business.
Struggle to prioritize systems (despite knowing how important they are) while seeing them fall to the bottom of the to-do list every time.
Take precious time away from doing what you love to focus on things that consume your time as the CEO - systems, team management, and day-to-day operations.
Say it with me, "I do not have to do this alone."
let's get you back to your zone of genius
By using these main three elements in your business you'll:
Structure. Strategy. Support
With my Online Business Management Services you'll experience.
Operate your business that is not all about routine, but creates guidelines from a strategy that stem from a place of calm intentionality and your why.
See structure as an entryway to freedom, not a tool that confines you to a process.
Feel supported with someone who understand your business (and you) inside and out because they've been with you to continue and help you succeed.
If you've ever told yourself, I just wish I had someone who understood systems and how they could work for MY business. That is what this service provides. I will ensure all systems are in place within all moving parts of your business including the strategy, implementation, and management of the systems.
This is the service provides your day-to-day support for the operations within your business. This looks like 24/5 Slack Access (or your preferred communications portal) monitoring your team, and maximizing and maintaining company efficiency for operations process, planning performance, and of course maintaining your beloved standard operating procedures.
operations management
This service includes managing your contractors and employee team members. I'll ensure all SOPs and company manuals are in place. I will assist you in hiring, firing and off-boarding new team members.
One of businesses biggest pain points: Data! With this service I'll make sure your marketing methods are properly being tracked to make sure the you can make better business decisions, create more revenue (and profit within your business), save time and leverage the team in the most impactful and effective way.
Launches do not have to be stressful. And I've found the perfect solution to make sure they are done with ease. With this services I'll define, plan and oversee the processes and functions leading up to a product, service or event launch. This is often done alongside the product and marketing teams.
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I've got your back (and backend details with):
business systems management
management
project management
launch management
This services provides with you support to make sure your projects are moving the needle! I'll define your project goals, activity planning, task delegation, agile resource allocation, monitor project progress, and report on and close projects.
team management
measurement marketing
"Working with Qwantel is truly...lifechanging! The things that she's done within my business would have taken me years to do! It's like having your business best friend. She knows everything about my business..I'm talking about all the details! Having somebody root for you, and having somebody go to bat for you, and having somebody who believes in you, more than you believe in yourself at times is so important."
the process
Application
01
Fill out the online application, and I'll respond within 24-48 hours with an option to schedule a discovery call. The application is needed because I only serve a limited number of clients bi-annually, and I want to ensure we're the perfect fit.
Discovery Call
02
During our call, we'll chat about your current business needs and goals. We'll get into the "why" of you reaching out, followed by discussing the services I offer (and what each entails).
Contract+Investment
03
If we're a fit, I'll send over a proposal with an overview of my provided services, a contract, and a link to make your first monthly payment.
WHEN YOU'RE READY TO APPLY
Ongoing Retainer Services
04
I'll be super present throughout our retainer relationship so you can get the exclusive experience you need. My goal is for you to feel heard, served, and cared for at every turn. That's why you hired me, after all, right?
month 1
month 2
month 3
month 2
month 3
NEXT STEPS
Narrow Down Goals + Set Up Systems
In the first month I hit the ground running in learning your business and how you currently operate. While I'm in observation mode, I will provide strategic guidance and make changes to systems based on the goals and desires you have for the business (for the 90 day period). When you first onboard we will have a 90-minute strategy session. In this session we we will discuss your visions, and business goals, and your current revenue generating activities and services.
Note - Systems setup is extremely important. However since your contract is retained for 90 days. We will focus on one signature service for your systems setup in the first month.
month 1
month 2
month 3
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month 3
NEXT STEPS
Project Planning & Standard Operating Procedures
In this month, we will focus on aligning your project schedule, streamlining your team communication and create/re-write Standard Operating Procedures (SOPs) for your assigned projects.
Note: A revamp of all your SOPs will not be done in this month. We will focus on a your discussed projects and create (or clean up) your SOP Database and focus on the SOPs that need immediate attention.
month 1
month 2
month 3
month 2
month 3
NEXT STEPS
Measurement Implementation
During this month we will look into your marketing tactics and I will provide you with a measurement dashboard to help you know WHERE your traffic is coming from. By understanding your traffic, and having measurements in ONE location it helps us structure where you need to align your marketing efforts. PLUS this will help with your monthly reporting to make sure we can guide your team to hit business goals. Data is SO important for your business. This is a must-have.
month 1
month 2
month 3
month 2
month 3
NEXT STEPS
I'm ready what happens next?
All OBM retainers require a 3 month minimum commitment with an option to continue for another 6 months (being that our relationship goes well). You can apply online via my application form.
Note - there is no cookie-cutter way to business operations and management. Every client is different. So each package is customizable to fit the client needs.
this is
For you if..
Your business operates on a proven model that generates consistent sales and gives you a steady income.
You've established the goals within your business.
You're ready to let go and start sharing the responsibility of running the business (so you can focus on your Visionary CEO role).
You're worked successfully with virtual teams in the past and understand the online space.
This is
Not for you if...
You're a newer business that doesn't have a proven business model just yet.
You're seeking a as-needed support and need someone you can consult, or strategy from quarterly (if so, check out my Operations Advisory Services).
You're a micromanager who doesn't trust or delegate very well and you're not ready for change.
You're not as sure how the online space works and want to stick to traditional methods for your business.
artists
Here's more on who I serve..
These individual types use their skills not just to create but also to make money and support their careers. They are well-versed in their processes, and their businesses have grown exponentially. They are at the point where they need someone to help them run the operations and marketing so they can continue enjoying growth.
Individuals who sell services to make money doing what they love.
Artists
Makers
Movers
Shakers
Individuals who sell digital products using their creative talents.
Individuals who make a living from their creative talents, skills, and training.
Individuals who use their leadership skills to coach others or share their message.
makers
movers
shakers
makers
they are...
Individuals who sell physical products using their creative talents.
Each of these types of individuals use their skills not just to create, but to also make money and support their careers. They are seasoned in their processes and their businesses have grown exponentially. They are are at the point in their businesses were they need someone to help them run the operations and marketing so they can continue their growth.
Here's more on who I serve..
Artists
Makers
Movers
Shakers
movers
they are...
Individuals who make a living from their creative talents, skills, and training.
Here's more on who I serve..
Artists
Makers
Movers
Shakers
Each of these types of individuals use their skills not just to create, but to also make money and support their careers. They are seasoned in their processes and their businesses have grown exponentially. They are are at the point in their businesses were they need someone to help them run the operations and marketing so they can continue their growth.
shakers
they are...
Individuals who use their leadership skills to coach others or share their message while also making a profit.
Here's more on who I serve..
Artists
Makers
Movers
Shakers
Each of these types of individuals use their skills not just to create, but to also make money and support their careers. They are seasoned in their processes and their businesses have grown exponentially. They are are at the point in their businesses were they need someone to help them run the operations and marketing so they can continue their growth.
"Qwantel's commitment to excellence is unmatched! In less than a year, she's helped me improve every aspect of my business. I've seen growth in my income and overall clarity in my business. The systems and SOPs she's implemented have allowed me to hit goals that had previously taken a back seat. I'm much more confident in making decisions, and feel at ease bringing her all of my big crazy ideas and goals! I know she won't let anything slip through the cracks, and that the work will get done! The fact that she's a joy to work with and a great team player is the icing on the cake."
The online business manager role is more of a partnership, than it is someone taking "tasks off your to-do list." You bring the drive and the passion, and I'll gather the tactical tools to help you implement them. This way, we can both celebrate at the end of each day! All OBM services require a 3-month minimum commitment.
Your tranformation comes from your commitment
APPLY TO GET STARTED
Frequently Asked Questions
Simply put, VA's think administratively, and OBM's think strategically. We don't ask the question of "How can I make this business owner's life easier." We ask the question of "How can I help grow this business?"
If you seek big picture thinking to your small business world for everything from operations management, systems automation, hiring, launching, data measurement, and understanding your financial goals. You need an OBM.
For the OBM retainer, yes and no. Yes - if you already have a team member or are in the process of hiring, this service is perfect for you. No - I can help you figure out your backend and decide who to hire first if you don’t have any team members yet. We can discuss this further in your discovery call. One of the goals as your OBM will be to help you delegate to your team and operations so you can focus on doing the high-level work, which is why having a team (even if just one other person) is crucial.
The heart of my business centers around service providers, consultants and coaches.
Absolutely! Whether you're organized or not, I'd love to work with you. I always start with an audit of your current situation and provide you with a systems and operations strategy to get things organized in your business. #judgementfreezone
I do! I've worked with clients who have moved away from done-for-you services to memberships and online digital courses. For this side of the business, I ensure their operations, launches and membership community setups are properly in place for ongoing support.
Not at all! I prefer to use a system you love and understand over the one I choose because it works better for me. I like to take a system-agnostic approach, meaning it doesn't matter to me what systems you want. All the strategies I provide are adaptable to the systems that feel good to you! I'm well versed in several systems, and if I'm not aware of the one you have in mind, I'll do deep research until we find the perfect one for your current needs.
I'm already maxed out, and don't know if I can dedicate the time to work with you. How would we get started?
In full transparency, this is no quick fix. I'm not a magical fairy (although some may think this) like anything worth achieving, it takes time to follow the process. I don't need my hand held, but I do need your full participation and attention to learn how you operate. Your current burnout is a signal that you’ve been spending your resources on the wrong things. While it's not going to be an instant remedy for your burnout, it is the next step in untangling you from the overload of roles causing burnout.
While it's not going to be an instant remedy for your burnout, it is the next step in untangling you from the overload of roles causing burnout.
If you seek someone who needs to understand how it all works together to create a bigger picture, then I'm the OBM for you. With me you'll have the answers and someone to help you implement them. I also learn fast and can implement quickly without hand-holding. Lastly, my clients are super important to me. I don't want them to feel like I don't have enough time for their business, which is why I support only 4 OBM clients per year.
"This woman took my business in her palm, twirled it up in the air, and produced the best tasting straight-out-of-Italy pizza I’ve ever had in my life.
With a marketing background, I understand that a lot of people say they get online branding and how it flows with your overall online systems and presence but don’t really GET IT. If you truly allow her to take the wheel, you’ll see so many gains!!"
Qwantel is truly a gem for my business. It’s like I’ve prayed for her all my life!
She communicates professionally, pays attention to what does and doesn't work, and never takes herself or anything personally to CREATE RESULTS for you to WIN! I'd highly recommend her."
