I'm here to bring you the "it's handled" energy you crave in your business.
My online business management retainer is my signature offering where you'll receive monthly business management support, helping you to manage, strategize, and streamline your growing business.
Okayy, I see you C.E.O!
You’ve got your team.
You’ve got a solid program.
and an audience.
But... (you knew a 'but' was coming)
As your business scales, the lack of systems, processes, and updates will make it harder to focus on what matters: customer retention, refining your sales & marketing, and leading your team.
If you're wondering why you haven't reached that next level—this is why. The great ones know that with the right support in place, they can focus on new opportunities and only do the things that they can do for the business.
What is an Online Business Manager?
An OBM is...
An OBM is not...
A Strategic Growth Partner: We help you craft a clear vision and roadmap to achieve your business goals, so you can stop feeling lost and finally gain traction.
Everything behind the scenes: We design and implement systems that automate tasks and streamline operations—so you can focus on what truly matters.
A Partner in Progress: We help you develop your team and create an environment where everyone thrives.
A Task Ticker (aka VA): OBMs handle strategy and business management. VAs are for the tasks assigned to them. Management vs Employee...(major difference).
A Temporary Fix: We’re in this for the long haul—not a short-term solution for immediate problems.
Another "Yes" (Wo)man: If it doesn’t make sense for your business, I’m not afraid to play the “mean mom” and say no.
BEFORE YOU APPLY
This isn’t a “hit it and quit it” relationship
ie: dumping you with a strategy and waving goodbye while I count your money and you’re left wondering how the hell you’re going to get it all implemented.
This means:
Implementing Processes: Getting my hands dirty in the operations & tech, and actually implementing the systems I recommend so you don't have to
Digging Into the Data: Getting my hands dirty in the operations & tech, and actually implementing the systems I recommend so you don't have to
Developing Your Doers: Hiring, Onboarding, and training and managing your team members. And saying goodbye when necessary.
Keeping Track of Your Goals: We'll set goals that we actually turn into measurable acheivements. And see how far we've come.
And finally... it means figuring out how the hell to tie it all together.
This is what the Online Business Management offer is all about.
✓ Yes, it’s result driven (because frankly anything outside of getting results just feels silly).
✓ Yes, it means we’re in it together for the long haul.
✓ Yes, it’s result driven (because frankly anything outside of getting results just feels silly).
Which is why I only offer this to a select few! Ready to become one of them?
What's Included in my OBM Retainer
Operations Management:
I’ll make sure your systems, tools, and automations make sense for where your business is and where it's headed. This includes quarterly business audits, optimizing your backend, and documenting SOPs for better efficiency.
Program Management:
Managing your coaching program, from client onboarding to keeping your team on track. I’ll help streamline everything, ensuring that your programs align with client needs and market trends.
Team Management:
Hiring, onboarding, and training your team is just the beginning. I’ll work with your team to ensure everyone is set up for success and collaborating effectively.
Performance Management:
Data is sexy as hell, and I’ll help you make decisions based on actual insights. We’ll track KPIs, monitor SEO, and analyze your programs for opportunities to improve the customer experience.
Business Systems Management:
Hiring, onboarding, and training your team is just the beginning. I’ll work with your team to ensure everyone is set up for success and collaborating effectively.
Performance Management:
Data is sexy as hell, and I’ll help you make decisions based on actual insights. We’ll track KPIs, monitor SEO, and analyze your programs for opportunities to improve the customer experience.
The First 90 Days
We ain’t drinking water from a firehose!
This is a strategic, laid-back approach to building a strong foundation.
We follow my 90-Day Framework: Audit, Measure, Build
30 - Days
Audit
We’ll start by auditing your business, evaluating what's working and what's not across all departments. I’ll help you define what’s important to track and measure to ensure we’re focusing on the right metrics for growth.
60-Days
Measure
We’ll create a measurement plan tailored to your business, setting up tracking for key areas like marketing, sales, finances, and team performance. This is where we lay the groundwork to monitor what matters most for your growth.
90-Days
Build
In the final phase, I’ll implement your core systems: BusinessOS, your financial tracker, Marketing Hub, and your program-specific database. We’ll also build out the workflows for your services, ensuring everything is streamlined and set up to run smoothly.
IIf there’s one thing you should know: I’m deeply invested in your success. Forget one-night stands.
This is a win-win forever kind of partnership.
Frequently Asked Questions
Do you work on an hourly basis.
No. I provide a flat rate instead of an hourly fee, so you always know exactly what your expenses will be each month (your Accountant will love me lol).
Who do you typically work with?
Course Creators, Group Program and Mastermind CEOs. Meaning have some form of course, or successful group program, membership or mastermind. Where you are constantly enrolling students year round.
Is it okay if I'm not organized (on my backend yet)
Your mess is my success! But you MUST be ready to improve. I always start with an audit of your current situation and provide you with a systems and operations strategy to get things organized in your business. #judgementfreezone
Why should I choose you as my OBM?
I have never been in fast fixes or trendy “one size fits all” business strategies. I’m here to provide customized solutions that actually move the needle in your business and to be there right along side you to help you execute them. If you're ready for your ideas to finally become tangible, we should definitely work together.
Qwantel Latay helps OBMs build better businesses with the tools, strategies,
and systems to manage clients and
grow with confidence.
FOR OBMS
FOR EVERYONE
Do you need an OBM? Quiz
CONNECT
On this side of the internet we fully celebrate all colors, genders, and lifestyles and fully back minority and LGBTQ led businesses.
And honey, if you can’t roll with that consider this one less tab in your browser to keep open.