ONLINE BUSINESS MANAGEMENT
End to End Support for Next
Level Growth
SCHEDULE A DISCOVERY CALL
Strategizing durable and reliable tech support systems to better grow your business.
Implementing flexible and innovative processes to improve daily operations (sweetie, your back-end never looked betta’).
Managing entire projects that transform your dreams of truly owning your CEO role, and turning your vision into tangible achievements.
YOU'VE NOW FOUND A PARTNER TO BE RIGHT BY YOUR SIDE BEHIND THE SCENES:
You drive the vision, I'll manage the details.
"Working with Qwantel is truly...lifechanging! The things that she's done within my business would have taken me years to do! It's like having your business best friend. She knows everything about my business..I'm talking about all the details! Having somebody root for you, and having somebody go to bat for you, and having somebody who believes in you, more than you believe in yourself at times is so important."
I fine-tune operations. I craft strategies, manage projects, and keep our tech game strong. Legalities? Handled. Our team? Guided and supported. And with every system or tool, I ensure we're efficient, protected, and poised for what's next.
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operations management
OHH LEMME SEE!
I'll be your dedicated partner, covering the four most crucial aspects of your business:
- Strategize and implement company organizational policies
- Create company documents and procedures that enhance community and maximize efficiency across the company
- Ensure quarterly updates of the playbook, and SOPs are up to date across departments
- Oversee the upkeep of virtual office spaces.
- Act as executive project manager, ensuring all active projects and work streams for the business at any point in time are on-track and running efficiently.
- Run point on launches and big initiatives, orchestrating the team and delegating tasks effectively.
- Manage and Implementation of business software and tech stack, ensuring we are optimized for our needs but cost efficient in how we invest.
- Run quarterly software audits - ensuring the business is on the right plans and perform monthly reconciliation on charges.
- Ensure company online accounts are secure and up to date with password sharing softwares, organized for FTE and Contractor access.
- Support in the management of contractors, vendors, and/or interns including time-tracking, invoicing and confidentiality.
- Working with the business attorney in reviewing any partnership, guest expert and affiliate program agreements,
- Take action to defend plagiarism of products and use of business trademarks.
- Ensure regulatory and legal compliance of the company during giveaways and physical events (w/business attorney)
- Ensuring all contracts are up-to-date and and concurrent with current business goals, and services.
- Supervise team in the day-to-day of the business, ensuring everyone is focused on the most important priorities.
- Manage team performance with feedback loops, formal performance reviews and performance improvement plans when needed.
- Ensure all team members have efficient rhythms set that lend to the operational efficiency of the business at large and manage capacity appropriately on an individual basis.
- Problem-solve and unblock the team in the day-to-day as needed.
- Mentor and manage the team as individuals, fostering engagement, growth and retention.
- Evaluate and hire contractors and other support roles, ensuring all documentation is compliant legally and onboarding is smooth for both parties.
- Supervise contractors, ensuring high performance and scope adherence.
- Manage onboarding and offboarding process for team members.
- Analyze program data to uncover insights and create strategic plans to improve the customer experience.
- Define and track program KPI’s (key performance indicators) to measure program success.
- Think about the programs, and the numbers, and raise issues to your team as you see numbers that are not in alignment with the program scope, or industry standards.
- Oversee the coaching and community team members to ensure they are delivering a consistent, qualified level of service.
- Review new projects to ensure all required information/files have been obtained, update SOPs as needed, and accurately document project details in our content and project management system
OHH LEMME SEE!
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Through analytics, our marketing direction is informed and anchored by clear KPI insights. My live dashboards capture real-time performance, while as a liaison for affiliate partnerships, I guarantee smooth collaborations and meticulous tracking. Every partnership detail is in place, and every cent accounted for.
Marketing management
OHH LEMME SEE!
02
Through analytics, our marketing direction is informed and anchored by clear KPI insights. My live dashboards capture real-time performance, while as a liaison for affiliate partnerships, I guarantee smooth collaborations and meticulous tracking. Every partnership detail is in place, and every cent accounted for.
Marketing management
- Monitor and manage data hygiene, the statuses of marketing leads using business CRM and identify operational improvements
- Lead marketing analytics, enabling the team to make strategic decisions for their respective focus
- Generate clear and concise reports around KPIs weekly.
- Create clear and informative reports, dashboards, and visualizations to communicate insights to stakeholders.
- Maintain dashboards daily to display responsiveness, volume and productivity KPI’s in a large scale, high volume contact center.
- Collect, consolidate, and organize data from various sources, ensuring accuracy and completeness
- Work as a liaison with affiliate partners to ensure a seamless experience for both parties and that all legal and documentation needs are handled appropriately.
- Track all affiliate partnerships & activity in an organized manner.
- Ensure the collection of all partnership and affiliate monies.
I collaborate closely with marketing and sales to equip our teams with the right tools and data, ensuring prospects smoothly move through our funnel. I meticulously manage our Sales CRM, always on the lookout for enhancements that simplify our processes and minimize friction for both our team and clients
03
OHH LEMME SEE!
sales management
I collaborate closely with marketing and sales to equip our teams with the right tools and data, ensuring prospects smoothly move through our funnel. I meticulously manage our Sales CRM, always on the lookout for enhancements that simplify our processes and minimize friction for both our team and clients
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OHH LEMME SEE!
sales management
- Partner with marketing and sales leads to properly enable the sales teams with the right data and information to progress prospects through the funnel.
- Manage and maintain the hygiene of our current Sales CRM System
- Consistently identify actionable improvements across our platforms to streamline production and reduce internal and external friction in processes
Together, we navigate company costs, addressing any monetary hiccups, from failed payments to disputes. I oversee all invoices, payments, and accounting processes, ensuring every transaction, be it employee expenses or contractor invoices, is timely and accurate.
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OHH LEMME SEE!
finance management
Together, we navigate company costs, addressing any monetary hiccups, from failed payments to disputes. I oversee all invoices, payments, and accounting processes, ensuring every transaction, be it employee expenses or contractor invoices, is timely and accurate.
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OHH LEMME SEE!
finance management
- Control company costs, and introducing tactical initiatives to address failed payments, disputes and other losses.
- Monitor invoices, money handling procedures, accounting and bank processes.
- Manage employee expenses, approving and ensuring they are paid on time.
- Ensure contractor & vendor invoices are correct and paid on time.
- Ensure we are getting paid properly on partnership agreements.
30 day - audit
A dedicated period of QA reflection highlighting your 7-figure highs, operational lows, do’s, don’ts, and never-ever agains. Through my left-brain lens, programs will then be audited and re-aligned toward your newly-defined goals, better positioning you for next-level success.
My signature approach to online business management that eases relationship building and prioritizes growth within 90 days of project start.
The Month-Over-Month Breakdown:
My 90 Day Framework
AND WE'RE GONNA BE IN THIS THANG FOR A MINUTE
PREVIOUS
NEXT
START YOUR 90 DAY JOURNEY
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60 day - apply
1:1 concentrated expertise and a customized growth audit is applied to a project of your choice. My focus is implementation, fulfillment, and your CEO content -- ultimately minimizing disruption to your creative flow, personal or professional routines. I’m gon’ be OBM Q, so you can do you!
PREVIOUS
NEXT
My signature approach to online business management that eases relationship building and prioritizes growth within 90 days of project start.
The Month-Over-Month Breakdown:
My 90 Day Framework
AND WE'RE GONNA BE IN THIS THANG FOR A MINUTE
START YOUR 90 DAY JOURNEY
02
90 day - access
As your project comes to a close, we will highlight wins and areas of improvement. Goals and KPIs are compared. We’ll review systems, communications, and budget to future proof success and our cherished business bond.
Humble brag:
clients stick beside me for 2+ years or more!
PREVIOUS
NEXT
My signature approach to online business management that eases relationship building and prioritizes growth within 90 days of project start.
The Month-Over-Month Breakdown:
My 90 Day Framework
AND WE'RE GONNA BE IN THIS THANG FOR A MINUTE
START YOUR 90 DAY JOURNEY
Your OBM ROI
Stress-Less Launches
Actualized Vision
You think it, I power it by leveraging systems designed to transform even the wildest ideas into reality.
Put your mind at ease knowing your project launch and full-on management are in expert hands.
Marketing Efforts Turned Sales Revenue
Operations on Auto-Pilot
Your back-end will be revamped, ready and auto-set, keeping the pace of you and your business!
Bandage branding, duct-tape DIY…Aht! Aht! Time and dollars are now allocated to support data-backed,
lead-gen campaigns.
"Qwantel's commitment to excellence is unmatched! In less than a year, she's helped me improve every aspect of my business. I've seen growth in my income and overall clarity in my business. The systems and SOPs she's implemented have allowed me to hit goals that had previously taken a back seat. I'm much more confident in making decisions, and feel at ease bringing her all of my big crazy ideas and goals! I know she won't let anything slip through the cracks, and that the work will get done! The fact that she's a joy to work with and a great team player is the icing on the cake."
Frequently Asked Questions
A VA provides basic task support. They receive the task and complete it, they don’t typically strategize or oversee projects. They are the task-doers and know less about the big picture workings of your business. The four key things that sets an OBM apart from a virtual assistant are responsibilities, level of autonomy, skills, and compensation. I talk about these more in my blog post here.
A PM oversees specific projects. They are less in the business as a whole and can handle onboarding and off-boarding clients, maintaining communication between you and your clients. They generally only have access to the client side of your business, or occasionally internal projects like launches.
An OBM provides hands-on project and operational support for your business. They give project oversight, and create and implement strategies. They support the day-to-day operations of a business: making sure projects are on schedule, handling communication with clients and team members, managing situations that pop up, and making sure all systems in the business are running smoothly. Ops Managers know the ins and outs of your business systems as they often are the ones who built them in the first place.
No. I provide a flat rate instead of an hourly fee, so you always know exactly what your expenses will be each month (your bookkeeeper will love me lol).
Online Service Providers : Consultants, Systems Experts, Strategists)
Coaches: Digital Content Creators, Marketing Coaches, Systems Strategist Coaches, Health/Fitness Coaches)
Virtual Professional Service People (Lawyers, Doctors, Accountants)
Absolutely! Whether you're organized or not, I'd love to work with you. I always start with an audit of your current situation and provide you with a systems and operations strategy to get things organized in your business. #judgementfreezone
Not at this time. Each of my clients must have clients in some capacity. However, I do offer an on-the-spot strategy call intensive for those who do not have clients or want to focus their business on digital products and memberships.
I like to take a system-agnostic approach, meaning it doesn't matter to me what systems you want. All the strategies I provide are adaptable to the systems that feel good to you! I'm well-versed in several systems, and if I'm not aware of the one you have in mind, I'll do deep research until we find the perfect one for your current needs.
I'm already maxed out, and don't know if I can dedicate the time to work with you. How would we get started?
In full transparency, this is no quick fix. I'm not a magical fairy (although some may think this) like anything worth achieving, it takes time to follow the process. I don't need my hand held, but I do need your full participation and attention to learn how you operate. Your current burnout is a signal that you’ve been spending your resources on the wrong things. While it's not going to be an instant remedy for your burnout, it is the next step in untangling you from the overload of roles causing burnout.
While it's not going to be an instant remedy for your burnout, it is the next step in untangling you from the overload of roles causing burnout.
You'll be working directly with me (Qwantel). I'll handle the high-level OBM strategy and maintain your team to manage the day-to-day operations of your business.
"This woman took my business in her palm, twirled it up in the air, and produced the best tasting straight-out-of-Italy pizza I’ve ever had in my life.
With a marketing background, I understand that a lot of people say they get online branding and how it flows with your overall online systems and presence but don’t really GET IT. If you truly allow her to take the wheel, you’ll see so many gains!!"
Qwantel is truly a gem for my business. It’s like I’ve prayed for her all my life!
She communicates professionally, pays attention to what does and doesn't work, and never takes herself or anything personally to CREATE RESULTS for you to WIN! I'd highly recommend her."
OBMs vs VA
NO WE ARE NOT THE SAME
FEATURE/ROLE
virtual assistant (VA)
Online business manager (OBM)
primary focus
task execution
strategic planning
project management
team leadership
client/customer interaction
technical skills
reporting
setting business goals
pricing structure
decision making
training
systems setup
financial management
But We Go Together Like Biscuits N’ Gravy!
Both roles serve two different purposes that can greatly contribute to your business growth. Lean on your OBM for strategy, communications, and systems management. Turn to your VA to task it through.
Task-oriented
Strategy and management oriented
Performs administrative tasks
Oversees team/task execution
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Plans + maps out business strategies
Manages large projects & teams
Can handle smaller project tasks
Leads and managers a team
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Often handles customer service
Varies (e.g, basic software usage)
May report task completions
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Sets and tracks business goals and KPIs
Usually hour or per task
Often retainer based or project-based
Follows guidelines/instructions
May require specific task training
Use systems in place
May handle invoicing/bookeeping
Oversees budgeting and financial planning
Has more autonomy in decisions
Often trains or onboards team members
Creates and optimizes business systems
Provides comprehensive business reports
More specialized
(e.g; CRM Management)
Deals with high-level client relations