RETAINER SERVICES
Online Business Management for CEOs scaling beyond
“good enough.”
Get online operational support that strengthens your systems, your team, and your delivery, so your business can scale without relying on you to hold it together.
Okayyy, I see you C.E.O!
You've built the brand
You’ve built the audience.
You’ve built the programs people rave about.
But…if its starting to feel heavy that's because you're still holding a lot!
You’re leading the team while still being the team.
You’re running programs and running operations.
You’re the visionary and the fire extinguisher.
And somehow, every decision still routes back to you.
At this level, you’ve outgrown the version of operations that got you here.
The “I’ll do it myself” mentality isn’t admirable anymore — it’s expensive.
You need leadership, structure, and operational consistency you don’t have to personally maintain.
Which is exactly where I come in.
As your online business manager, I'll be the additional eyes, ears, and hands in every part of your business so you can hit the level of growth that you know is waiting for you.
Okayyy, I see you C.E.O!
You've built the brand
You’ve built the audience.
You’ve built the programs people rave about.
But…if its starting to feel heavy that's because you're still holding a lot!
You’re leading the team while still being the team.
You’re running programs and running operations.
You’re the visionary and the fire extinguisher.
And somehow, every decision still routes back to you.
At this level, you’ve outgrown the version of operations that got you here.
The “I’ll do it myself” mentality isn’t admirable anymore — it’s expensive.
You need leadership, structure, and operational consistency you don’t have to personally maintain.
Which is exactly where I come in.
As your online business manager, I'll be the additional eyes, ears, and hands in every part of your business so you can hit the level of growth that you know is waiting for you.
BEFORE YOU CONTINUE SCROLLING, YOU SHOULD KNOW
This isn’t a “drive-thru”
kind of relationship.
I don’t hand you a strategy, take payment, and send you off to figure out the rest.
We’re in this for the long haul.
WHY?
Because growth rarely breaks just one thing.
It puts pressure on the parts of your business that were “working fine” — until they weren’t.
THAT PRESSURE USUALLY SHOWS UP IN YOUR:
SYSTEMS
What used to live in your head starts leaking everywhere.
Decisions stall, ownership blurs, and tools multiply without clear purpose.
DATA
You have numbers, but not clarity.
It’s harder to tell what’s actually working, what’s noise, and where attention should go next.
DOERS
The team grows, but alignment doesn’t always keep up.
Roles blur, expectations shift, and execution needs more oversight than it should.
DELIVERY
Client volume increases , but consistency becomes harder to protect. Quality, timelines, and trust take more effort to maintain.
My role as your Online Business Manager
is making sure none of this breaks in isolation — because it’s all connected anyway.
With me by your side, growth happens in ways that make long-term sense.
Not just short-term, shiny wins.
This is what the Online Business Management
Retainer is all about.
Yes, it’s result driven (because frankly anything outside of getting results just feels silly).
Yes, it means we’re in it together for the long haul.
And yes, it’s incredibly in depth…which is why I only offer it to a select few.
Ready to become one of them?
"She's a major asset to my business and life..."
"Truly, Qwantel has been a Godsend. I needed direction for the growth of my business. I knew what I saw in mind but it was hard to pull the pieces together. Qwantel led my thoughts into the tangible with a kind, patient, yet action-oriented fashion. She didn't allow any of my goals to fall through the cracks, keeping me in line by laying out content, processes and procedures to guide my trajectory. She's been a tremendous asset to my business and life. Qwantel is a professional that can be trusted to deliver with excellence in all she does. I'd highly recommend her..."
- kanishia, ceo of the kani hair group | View case studies
INCLUDES SERVICES
I've got your back
(and backend details)
with...
Online Operations Management
Your backend systems and processes have come a long way — enough that things no longer feel fragile. But growth has a way of exposing what’s merely functional versus what’s actually scalable.
This is where I step in. I make sure your systems, tools, and automations are aligned with how your business operates now, and structured for where it’s going next — so growth doesn’t introduce more chaos.
I'll take ownership of..
OPTIMIZING AND SETTING UP SYSTEMS
I’ll optimize or set up systems that support how your business actually operates—reducing friction, improving communication, and creating structure your team can rely on as you grow.
SOPS & DOCUMENTATION
I’ll document how work gets done so your team isn’t guessing, reinventing the wheel, or relying on tribal knowledge to move things forward.
PROJECT MANAGEMENT
I’ll map priorities into clear plans, track progress, and keep initiatives moving—so execution stays organized, timely, and aligned without constant follow-up.
Program Management
As your offers evolve, launches repeat, and priorities shift, execution can start to feel disjointed—even when the ideas are solid.
I bring structure to how initiatives are planned, executed, and reviewed, ensuring projects move forward with clarity and purpose. The goal isn’t just to get things done—it’s to create a rhythm where progress feels steady, intentional, and sustainable.
I'll take ownership of
Offer and program workflows
I’ll ensure your programs, services, and offers are supported by clear workflows—so delivery feels structured, repeatable, and scalable as demand increases.
Launch & Initiative Coordination
I’ll manage timelines, moving pieces, and dependencies across launches or key initiatives—keeping everything aligned without overcomplicating execution.
Cross-Functional Visibility
I’ll create clarity across tools, timelines, and responsibilities so nothing lives in silos—and you’re never guessing where things stand.
Team Management
A growing business needs more than good people—it needs clear expectations, strong communication, and systems that support collaboration.
I help establish the frameworks your team needs to operate confidently and consistently. From onboarding to documentation to day-to-day workflows, I ensure your team knows how work moves through the business—so you’re not the bottleneck holding everything together.
I'll take ownership of
Team Structure & role clarity
I’ll help define responsibilities, expectations, and ownership so your team knows what they’re accountable for—and you’re not the default decision-maker for everything.
Onboarding & internal workflows
I’ll establish onboarding processes and internal systems that support consistency, alignment, and confidence as your team grows.
Communication rhythms
I’ll help set up communication standards and operating rhythms that reduce noise, improve collaboration, and keep work moving without constant interruptions.
Performance Management
Growth without visibility creates guesswork. And guesswork leads to reactive decisions.
I help you create clarity around performance—what’s working, what’s not, and where attention is actually needed.
Through thoughtful tracking, review rhythms, and data-informed insights, you’re able to lead with confidence instead of constantly reacting to symptoms.
I'll take ownership of
Operational Visibility
I’ll help you understand what’s working, what’s not, and where attention is actually needed—so decisions are grounded in reality, not guesswork.
Reporting & review rhythms
I’ll support the creation of review cadences that make performance measurable and actionable—without turning your business into a spreadsheet factory.
Continuous improvement
I’ll ensure insights turn into adjustments, refinements, and smarter systems—so performance improves intentionally over time, not reactively.
"A right-hand partner and data wizard all in one..."
" I love our dynamics in general! She thinks about the client delivery and she thinks about the data and operations and systems side of things. It' like having a right-hand partner and data wizard all in one..."
- TAELER, CEO OF TAELER DE HAES | View case studies
Your First 90 Days
There will be none of that “drinking from a firehose” energy.
I'll already come with a plan and a methodic approach to build a strong foundation.
In the first 90 Days we'll follow my signature framework:
Audit, Prioritize, Deliver
(Day 1-30)
Audit
We'll audit your entire business backend — operations, systems, team workflows, and data reporting — to identify what's working, what's broken, and what’s missing.
By the end of this phase, you’ll have a clear diagnostic view of exactly where the operational gaps are — and where the real opportunities lie.
(Day 31-60)
Prioritize
We’ll identify the one project that will move the needle fastest — and build a focused action plan around it. No competing priorities. No wasted motion.
By the end of this phase, You’ll know exactly what project we’re tackling to drive real growth (not just busyness).
(Day 61-90)
Deliver
I’ll implement and deliver the chosen project — building the systems, workflows, or infrastructure needed to anchor your next level of growth. Plus, you’ll walk away with a roadmap for what’s next.
By the end of this phase, You’ll have a completed project that accelerates your business — and a clear next step toward sustainable scale.
IF THERE'S ONE THING I WANT YOU TO TAKE FROM THIS ITS:
I’m deeply invested in your success.
This is a win-win forever kind of partnership.
In fact, we might need to get matching T-shirts. Let me get on that.
Lead like the business your building
At a certain point, growth requires more than motivation and good instincts.
It requires operational discipline.
If you expect your team, your clients, or your business to run with clarity, you have to model that standard behind the scenes too.
About building operations that match the level you’re leading at.
About deciding that “we’ll fix it later” is no longer an option.
If you’re ready for a operations management that supports your leadership, not compete with it, we’re probably a good fit.
Lead like the business your building
At a certain point, growth requires more than motivation and good instincts.
It requires operational discipline.
If you expect your team, your clients, or your business to run with clarity, you have to model that standard behind the scenes too.
About building operations that match the level you’re leading at.
About deciding that “we’ll fix it later” is no longer an option.
If you’re ready for a backend that supports your leadership, not competes with it, we’re probably a good fit.
"Working with Q, directly restored elements in myself and in my business..."
Working with Q, directly restore elements of myself and the business that I needed and I didn't know that that is what I was asking for we first conneted. I'm able to now remember why I started.
mahdi, ceo of 100k campaign | view case studies
Investment
STARTING AT
$5000/mth
How to Get Started
1 - discovery call
During this call, we'll dive into your business the current state of your business and where you're trying to go. It's a chance for us to get to know each other and for me to understand the unique dynamics of your business.
2 - contract & invoice
If we're a good fit, you'll be sent your contract, and invoice. The contract will have all the details we need. Once you've reviewed your contract, signed and paid your first invoice you'll be sent a link to your onboarding call.
3 - first 90 days begin
Our first three months is a period of intensive auditing, strategy, and implementation. We'll start with an onboarding kick-off call to get me in your backend and this is where our relationship and building begins.
"The things that she's done within my business would have taken me years to do..,"
Working with Qwantel is truly...lifechanging! The things that she's done within my business would have taken me years to do! It's like having your business best friend. She knows everything about my business..I'm talking about all the details! Having somebody root for you, and having somebody go to bat for you, and having somebody who believes in you, more than you believe in yourself at times is so important
ericka, ceo of wax design lab | view case study
Frequently Asked
Questions
HOW IS THIS DIFFERENT FROM HIRING A VA, PROJECT MANAGER, OR COO?
A VA provides basic task support. They receive the task and complete it, they don’t typically strategize or oversee projects. They are the task-doers and know less about the big picture workings of your business. The four key things that sets an OBM apart from a virtual assistant are responsibilities, level of autonomy, skills, and compensation. I talk about these more in my blog post here.
A PM oversees specific projects. They are less in the business as a whole and can handle onboarding and off-boarding clients, maintaining communication between you and your clients. They generally only have access to the client side of your business, or occasionally internal projects like launches.
An OBM provides hands-on project and operational support for your business. They give project oversight, and create and implement strategies. They support the day-to-day operations of a business: making sure projects are on schedule, handling communication with clients and team members, managing situations that pop up, and making sure all systems in the business are running smoothly. OBMs know the ins and outs of your business systems as they often are the ones who built them in the first place.
DO YOU WORK ON AN HOURLY BASIS?
No. I provide a flat rate instead of an hourly fee, so you always know exactly what your expenses will be each month (your Accountant will love me lol).
WHAT TYPE OF BUSINESSES ARE THE BEST FIT FOR THIS TYPE OF SUPPORT?
Established businesses with real traction, a team (or growing one), and offers already in motion.
If you’re still figuring out what you sell or doing everything yourself, this isn’t the right container yet.
WHO DO YOU TYPICALLY WORK WITH?
I primarily work with course creators, group program leaders, and mastermind CEOs.
In other words, you run a digital-first business, selling courses, memberships, group programs, or high-touch masterminds (and you’ve already proven the offer works.)
WHAT HAPPENS AFTER THE FIRST 90 DAYS?
The first 90 days establish clarity, structure, and momentum.
From there, the work shifts into ongoing operational leadership — refining systems, supporting delivery, managing initiatives, and keeping the backend aligned as the business evolves. We can do another 3 month commitment or lead into a 6 month commitment. Most of my clients stay longer than 12 months.
IS IT HANDS ON OR ADVISORY?
Both.
I’m not just pointing at problems — I’m involved in building, improving, and maintaining the systems and workflows that support your growth.
HOW MANY CLIENTS DO YOU TAKE ON AT ONCE?
A limited number (3 max)
This is intentionally deep, hands-on work — which is why I only partner with a select few businesses at a time.
Online Operations management for
Online Business Coaches
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And honey, if you can’t roll with that consider this one less tab in your browser to keep open.